- Allows users to create Escalation Rules which will be tied to Notifications
- Escalation Rules are tied to Notifications setup in Notification Manager
- Groups must be created BEFORE Rules
Groups
- Groups specify who will be tied to a Notification
- Email address is gathered from the User Account screen
- Specifies who can acknowledge an Escalated Notification
- A Global Property can have OpCon automatically update which users are tied to group
Rules
- Escalation Rules lists:
- Which group will be alerted
- Number of alerts before escalating
- Minutes between alerts
- Multiple Groups can be listed to elevate alerts after a configured number of Notifications
Escalation Rule
- Tie Escalated Notifications within Notification Manager
- Only one Escalation Rule can be set up per Notification
- Escalation Rules can only be set to emails at this time
Enterprise Manager
Details
Selection Screen
Add a Group
Rule Sequence
Definitions/Descriptions
Escalation Acknowledgement (Enterprise Manager)
- Once Escalation is triggered, any User tied to an Escalation Group must Acknowledge it to stop the Escalation Cycle
- End Alert in Escalation Acknowledgement screen
- A Symbol will appear in bottom of Enterprise Manager near the SAM Pulse, showing how many Notifications are being Escalated
