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Escalation Manager

  • Allows users to create Escalation Rules which will be tied to Notifications
  • Escalation Rules are tied to Notifications setup in Notification Manager
  • Groups must be created BEFORE Rules

Groups​

  • Groups specify who will be tied to a Notification
  • Email address is gathered from the User Account screen
  • Specifies who can acknowledge an Escalated Notification

Global Property​

  • A Global Property can have OpCon automatically update which users are tied to group

Rules​

  • Escalation Rules lists:
    • Which group will be alerted
    • Number of alerts before escalating
    • Minutes between alerts
  • Multiple Groups can be listed to elevate alerts after a configured number of Notifications

Escalation Rule​

  • Tie Escalated Notifications within Notification Manager
  • Only one Escalation Rule can be set up per Notification
  • Escalation Rules can only be set to emails at this time

Enterprise Manager​

Details

Selection Screen​

Add a Group​

Rule Sequence​

Definitions/Descriptions​

Escalation Acknowledgement (Enterprise Manager)​

  • Once Escalation is triggered, any User tied to an Escalation Group must Acknowledge it to stop the Escalation Cycle
  • End Alert in Escalation Acknowledgement screen
  • A Symbol will appear in bottom of Enterprise Manager near the SAM Pulse, showing how many Notifications are being Escalated

Escalation Alert Icon in Tooltip Bar​